You may find answer by quickly skiming through the frequantely asked questions below:
1.What kind of payment do you accept?
We accept Visa, Mastercard, Amex, Discover and Dinersclub. Security measures are taken to protect your information in case accessing by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. we are not in the position to access to any information of your credit card.
2.Why is my payment declined?
a.Check the information you filled in while paying.
b.Check whether there is enough money in your card.
c.Cards with low credits will be declined.
d.Using wrong card which we can not accept.
3.What to do after my declined payment?
a.Contact your bank to process your next order, and try it again.
b.Change another card to pay.
c.Contact our customer service for further assistance with payment.
4.Does the product come with original box?
All products are carefully folded and shipped in protective packaging materials.
5.When can I except my shipment?
The workers in our company need 48 hours to prepare and pack the goods for you. If there is some delay and special situation, our customer service will email you. Our customer service will email you tracking number once the tracking number is offered by delivery company.
6.What carrier do you use for my package and how long for shipping?
a.Shipping time: several days to most countries.
b.Express delivery with tracking number: EMS, Fedex, USPS, DHL and so on.
c.Shipping costs and options are detailed on our Shipping Policy page.
7.Do I need to pay duty fee?
Customers from Europe or other countries often worry about the taxes. Please note that international shipments may be subject to import duties and taxes, which are the buyer's responsibility.
8.Can I pay extra money to ship the orders overnight?
Currently, we do not offer overnight shipping for international orders. For US customers, expedited options may be available at checkout. Please plan ahead and order a few days before your event.
9.Will you send us junk mails if we leave you an email?
We promise we never send our customers junk email and always keep customers' information as a secret.
10.When will I get my email replied?
Our customer service try our best to reply your emails within 24 hours on business day. And we also offer live chat support during business hours.
11. How do I track my order?
When your order is ready for delivery you will receive an email from us with our delivery partners tracking details if they’re available. You will also receive updates from our delivery partner throughout the delivery journey. If your order contains multiple items it may be sent from different locations in multiple parcels. If that happens, you’ll receive an email for each parcel when it’s ready for delivery.
12. Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?
Sometimes the items you’ve ordered are stored in different locations.
To get your order to you as quickly as possible, we often dispatch the items separately. We’ll let you know via email whether there are any outstanding items that will be delivered separately or need to be collected at a later date. The rest of your order should be with you in no time.
For more details, have a read of our terms and conditions.